DISQUS

Daniel Ha · 1 year ago

Sorry Jake, we're still working on this. There are a few nuances we're
still working around but we will definitely be addressing this.

Martin Stabe · 1 year ago

I've just noticed the problem of out of office replies appearing on our website as well. I have there been any developments on resolving this issue? If not, is there some way to set e-mailed replies to be moderated even if replies via the web are not?

Daniel Ha · 1 year ago

Hi Martin.

Apologies for this. No new developments are the moment. We are
actively monitoring these cases and are adding new checks for the auto-
responders.

outsidein · 1 year ago

same problem here. was a big load on other moderators in the office to go in each day and delete my out of office auto-responses. :(

Daniel Ha · 1 year ago

We're going to try to have a better fix for this in the next couple releases. Sorry for the inconvenience.

Record-Eagle Webmaster · 1 year ago

Oops - ignore that.

Jake McKee · 1 year ago

Record-Eagle, I wish you'd left that suggestion up. Having links like the wordpress emails is a great idea. I'd love the option be able to a) click straight to the approval from the notification while b) turning off auto-reply/approve

Record-Eagle Webmaster · 1 year ago

Well I realized after the fact that the problem in question was not necessarily about approving comments, but just getting notifications and automatically replying to them. But as long as you asked...

My original suggestion was to do away with approval via email response. Why not do what Wordpress does and include a link in the notification email that leads to a webpage where you click "Approve"?

And while we're at it, I'd rather not see replies by email either. As a webmaster, I want someone to come back to my blog site to leave a comment (generates page views for me). Also, as online discussions can often get heated, I think it's too easy to hit reply on an email and whip off a nasty remark. Making people come back to the site not only gives me a page view, but also gives someone time to cool off and think longer about the reply they want to post.

Daniel Ha · 1 year ago

You can also reply with the word "approve" which does the explicit approve action. Is that what you're looking for?

Jake McKee · 1 year ago

My opinion:

1. Yes, having a toggle that allows/doesn't allow email replies is genius. I too want drives back to my site on some blogs, don't care on others.

2. "Approve" only currently works IF you've removed all content (another annoying step) from your email or else it posts the entire response, including "approve" as a comment.

3. I don't understand why you guys don't want to add a link directly to the comment I'm getting the email about. Sometimes there's a reason I want to go straight to the admin (follow-up, other admin tasks, etc.) - it's just an addition to the standard email format, why not add? (I've requested this in the past too)

As an admin, these notification emails are a powerful, powerful tool for my management abilities. I'd like to see them far more useful and offering far more options for getting tasks done than we currently see.

Thanks, as always, for the work!

Jake

Daniel Ha · 1 year ago

We actually can't link directly to a comment from the admin just yet. I know, it sounds trivial and really lame of us, and I agree. The administration uses a bit of Javascript to make things feel more dynamic, and our implementation has precluded us from doing exactly what everyone needs.

This will change.

Jake McKee · 1 year ago

Fair enough. Thanks for adding this to the priority list!

Record-Eagle Webmaster · 1 year ago

No... I don't want to approve comments via e-mail, since my office email system is notoriously slow. Also, as Jake points out, you run the risk of getting other text in your approval email (such as an automatic signature or an out-of-office reply) that then gets posted as a reply comment.

What I want is a link in the notification e-mail that takes me to the moderation queue. Here's how Wordpress does it:

[Comment Here]

Approve it: http://blogs.record-eagle.com/wp-admin/comment.... [takes you to a page online where you can confirm approval of this comment]
Delete it: http://blogs.record-eagle.com/wp-admin/comment.... [takes you to a page online where you can confirm deletion of this comment]
Spam it: http://blogs.record-eagle.com/wp-admin/comment.... [takes you to a page online where you can confirm marking this comment as spam]
Currently 3 comments are waiting for approval. Please visit the moderation panel:
http://blogs.record-eagle.com/wp-admin/moderati... [takes you to the moderation queue]

Yokum · 1 year ago

Can you tweak the code so that "Approve" + "!END" or some tag like that will strip everything else after "Approve" so we don't have to delete the rest of the email and can moderate comments from a blackberry? Or allow users to manually input some key words from an out of office auto reply so that the system understands to not automatically post the auto-reply.

Andrew B. · 1 year ago

We've updated the code to accept the command as long as the word is alone on the first line. That should solve the problems you're having, right? The change will be live within an hour.

Jake McKee · 1 year ago

That's fantastic, thanks!

Yokum · 1 year ago

Wonderful. That fixes the email "approve" from a blackberry with an auto-signature and/or the rest of the message in the reply. Thanks for the quick response.

Yokum · 1 year ago

Today, I tried to reply via email to approve off a handheld device running Good software. The last time, my sig block after the word approve showed up, which prompted me to ask the original question. This time, the comment doesn't seem to have been approved and is still in unapproved limbo. Running WP 2.6.5.

Also, there isn't an affirmative notice in WP that I have an unapproved comment (i.e. shows up in red next to comments).

Jake McKee · 1 year ago

Actually I noticed that this new updated didn't work either. I thought it was just taking a while to process and manually approved it. Apparently it wasn't functional?

Jason · 1 year ago

How long did you wait? I've made some changes that should hopefully fix the issue, but let me know if you're still experiencing this.

Yokum · 1 year ago

I waited about 3 hours before manually approving. The odd thing was that WP wasn't showing an unapproved comment for me. I'll post again on this chain if I can't get email reply to work properly.

Jake McKee · 1 year ago

I just had a comment from 7:12a today and at 8:45a I replied "Approve". It's now 9:20a and it still hadn't gone live so I manually accepted it.

Clearly something's off here! :)

Yokum · 1 year ago

Still buggy. I waited 3 hours after trying an approve from my blackberry today. That comment is still in "approve" limbo. However, I was able to instantly approve and reply to another comment (by the same person posting twice, perhaps user error in sending the comment twice?) by replying from Outlook email.

Yokum · 1 year ago

Also tried to approve today from Outlook with only the word "Approve" and no sig block. So a reply and approve seems to work, but approve only doesn't seem to work.

Andrew B. · 1 year ago

Just to clarify, Yokum and Jake: the email you sent in response didn't show up a post, did it?

Jake McKee · 1 year ago

Looks like "delete" worked, but "spam" did not.

Yokum · 1 year ago

I had an approve + blackberry sig block get posted as a reply previously.

Approve alone from Outlook didn't work.

Approve + sig block from blackberry didn't work

Reply worked.

Jason · 1 year ago

Thanks for the report. The issue with approving posts / marking posts as spam should be fixed now.