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DISQUS Blog and Forum

The official Disqus forum. This is the place to receive beta support and offer suggestions.

Jump to original thread »

Issues this Morning: What, Why, and What-now

Started by Daniel Ha · 1 year ago

Disqus experienced a database error that resulted in a number of people unable to access the service. This lasted for about 45 minutes until we were able to get everything consistent again. While we don’t have a cute aquatic mammal, we do have this comparably mundane (but hopefully comprehensive) post describing what’s up.

Why it happened

Some [...] ... Continue reading »

49 comments

daddyjason
1 year ago

I'm as impressed with your explanation as I have been your quick responses to questions posed. It's good to hear you guys have the situation firmly in hand.

playitcool
1 year ago

Dear Disqus,

Thank you for not sucking.

dj paine
1 year ago

ditto!

Phil Glockner
1 year ago

I'm still sticking with you guys, for many reasons including the hopes that, one day, I will get a T-Shirt.
By the way, MintCache looks sweet.

Clint
1 year ago

These things happen. Thanks for figuring it out and working on it so it's less likely to happen again. And thanks for replying to my email.

How come J. Phil gets a T-Shirt? ;-)

bhellman1
1 year ago

Nice job communicating the situation. I have confidence that your team will take the necessary steps to prevent this from happening again.

Zuffox
1 year ago

Since Daniel is too nice to say it, I will:

Remember it's only beta, and that Disqus has just recently started.

And a good beta at that.

Mike Olbinski
1 year ago

Thanks for the explanation, from a very near-future customer :)

TrishaLyn
1 year ago

Awesome, thanks for the recap & reassurances!

Mike Olbinski
1 year ago

Thanks for the explanation, from a very near-future customer :)

Nico Lumma
1 year ago

next time you have a problem like this, just twitter about it. haha.

mathewi
1 year ago

Thanks, Daniel.

bhellman1
1 year ago

Nice job communicating the situation. I have confidence that your team will take the necessary steps to prevent this from happening again.

TrishaLyn
1 year ago

Awesome, thanks for the recap & reassurances!

Tom_Fishman
1 year ago

Great job getting back up and running quickly guys, and thanks for the communication!

Tom_Fishman
1 year ago

Sorry, that was me above. :)

Nico Lumma
1 year ago

next time you have a problem like this, just twitter about it. haha.

David Cintron
1 year ago

You're still cool with me Disqus!

mathewi
1 year ago

Thanks, Daniel.

playitcool
1 year ago

Dear Disqus,

Thank you for not sucking.

Tom_Fishman
1 year ago

Great job getting back up and running quickly guys, and thanks for the communication!

Tom_Fishman
1 year ago

Sorry, that was me above. :)

jyoseph
1 year ago

Mighty fine job guys, good look!

jyoseph
1 year ago

Mighty fine job guys, good look!

Matt Parker
1 year ago

Disqus is doing a great job, I totally understand and sympathize with your scaling delimma. In fact, please keep us informed about your solutions; scaling is a common problem and a lot of us would like to learn more about how different products deal with it.

Duncan Riley
1 year ago

Question: does the API plugin revert to standard WP comments when Disqus is down? I ask only because all of a sudden I've got WP comments again on new posts, and I haven't touched the plugin?

Daniel Ha
1 year ago

Hi Duncan -- could you show me where this happened? I don't see a case of this on Inquisitr.com after a cursory glance.

In the case of Disqus not being responsive, WP comments do appear. We'd like to handle this more gracefully with Version 2, consolidating comments from both systems when possible.

vimoh
1 year ago

I have seen this happen on blogger too. Had to disable comments completely to take care of it.

Amit
1 year ago

Just wanted to make sure as to how the comments appear.

sean808080
1 year ago

thanks for the quick turnaround and detailed explanation. fwiw, i'm keeping my disqus comments.

Matt Parker
1 year ago

Disqus is doing a great job, I totally understand and sympathize with your scaling delimma. In fact, please keep us informed about your solutions; scaling is a common problem and a lot of us would like to learn more about how different products deal with it.

Thomas Pham
1 year ago

Good to hear the update. Cheers @Niclas, and his comment.

Thomas Pham
1 year ago

Good to hear the update. Cheers @Niclas, and his comment.

JC John (ᜑᜓᜏᜈ᜔/謝施洗)
1 year ago

Hi, personally, when I first joined I already expected downtimes. I've already thought about well, what you've explained. It's almost impossible not to experience those spikes and not to cause downtimes especially for a service like yours (which is growing exponentially), and a startup.

I'd be afraid if you don't experience that :p you know what I mean? hehe.

Scott-O-Rama
1 year ago

Excellent communication! More business could take a lesson from you.

ijohn
1 year ago

Excellent Communication Guys! Keep it up!

Scott-O-Rama
1 year ago

Excellent communication! More business could take a lesson from you.

ijohn
1 year ago

Excellent Communication Guys! Keep it up!

vimoh
1 year ago

I have seen this happen on blogger too. Had to disable comments completely to take care of it.

Amit
1 year ago

Just wanted to make sure as to how the comments appear.

dj paine
1 year ago

ditto!

warsaw
1 year ago

good

warsaw
1 year ago

good

linda999
11 months ago

interesting article

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linda999
11 months ago

interesting article

http://custom-paper-writing.com/coursework-serv...

linda999
11 months ago

interesting article

http://custom-paper-writing.com/coursework-serv...

pinaybusby
6 months ago

Dear Disqus,

Thank you for the very useful commenting system you've made.

pinaybusby
6 months ago

Dear Disqus,

Thank you for the very useful commenting system you've made.

wallace530
1 month ago

great post sir..
thanks for sharing. really helped a lot here.
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