DISQUS

Andy C · 1 year ago

Glitches and growing pains will be inevitable. So what if my comments are unavailable for 30 mins. That's OK.

The world won't stop spinning and I won't get innundated with email complaints. Although you might want to move Fred Wilson onto a dedicated server :-)

At least, you come out with a prompt status update and an apology including the word 'Sorry' (in bold).

Those guys from Twitter should take note.

Onwards and upwards !

bijan · 1 year ago

you guys are awesome. keep up the great work and great product.

deepti_1580 · 1 year ago

Having problem is one aspect. The other aspect is acknowledging the problem and admitting it. All other problems just get washed off once solving the problem becomes your priority. Great going...We have the faith...Downtime is manageable; Reputation is not...You have managed your reputation...Downtime will automatically be managed. That's how the innovations about scalability and reliability will be taken care of.

Echo Root · 1 year ago

Free stuff is good. I'm a dev, so I understand downtime, but apologies do mean a lot. So thanks :)

Thomas Pham · 1 year ago

Sounds great guys, keep up the good work. No need for an apology, although the cool Disqus swag might not be too shabby =D

eecue · 1 year ago

Thanks for the update and the swag. No big deal about the downtime.

=]

daryn · 1 year ago

Downtime is almost always harder on you than it is on your customers. Take it seriously, but don't take it too hard; hopefully you're learn something and improve from each one.

It's going to happen again in some form or another; the best you can do is be prepared (backups, redundancy, etc..) and make sure you're always designing with reliability and scalability in mind.

Keep up the good work!

howardlindzon · 1 year ago

i just want shwag even ythough I am happy!

bijan · 1 year ago

you guys are awesome. keep up the great work and great product.

eecue · 1 year ago

Thanks for the update and the swag. No big deal about the downtime.

=]

Jagermo · 1 year ago

Yeah, Downtime is no real problem, if you inform the users and try to fix it as soon as possible.

howardlindzon · 1 year ago

i just want shwag even ythough I am happy!

RacerRick · 1 year ago

The one thing I've learned from several way-too-long downtime issues is to have a separately-hosted site for status updates. And make sure everyone knows that site.

The first major downtime we had at my old old company, everything was hosted in the same facility, including email, and there was ZERO way to get the word out. Except to call people... which is what we had to do.

I learned that as long as you're really good about communicating... then people give you a break.

Jagermo · 1 year ago

Yeah, Downtime is no real problem, if you inform the users and try to fix it as soon as possible.

ontarioemperor · 1 year ago

When a company runs into technical problems, there are the technical issues, and then there are the business issues. In two cases today (the other one being Aaron Forgue's GroupTweet issue), the principals took immediate and decisive action from both a technical and a business standpoint, letting their customers know that they had a problem, they were very sorry about the problem, and that they were going to make right with their customers.

Andy is right; there's another problem-plagued company that should be taking note.

I've written about this at http://mrontemp.blogspot.com/2008/04/theres-sup...

Thomas Pham · 1 year ago

Sounds great guys, keep up the good work. No need for an apology, although the cool Disqus swag might not be too shabby =D

KristianHansen · 1 year ago

What? No comments for 30 minutes. Its all good. Everything is recovered and these growing pains are good ones to have!

Plus, who doesn't like free schwag?

karahann · 1 year ago

Hi
How we do "dısqus comments" system translation TURKISH language

karahann · 1 year ago

Hi
How we do "dısqus comments" system translation TURKISH language

vmarinelli · 1 year ago

Aw, sorry I missed the swag offer earlier. I was, indeed, sad! But I know you're working on it and I appreciate your work.

Sachin · 1 year ago

Hey, guys u are doing very good.........keep up the good work........

Sachin Sawant · 1 year ago

Hey, guys u are doing very good.........keep up the good work........

Sachin · 1 year ago

Hey, guys u are doing very good.........keep up the good work........

Search Engine Optimization · 10 months ago

It is inevitable for popular service to be experiencing downtime, but not too frequently.

Search Engine Optimization · 10 months ago

It is inevitable for popular service to be experiencing downtime, but not too frequently.

SEO · 10 months ago

It is inevitable for popular service to be experiencing downtime, but not too frequently.

information on bulimia · 9 months ago

nice article! nice site. you're in my rss feed now ;-)
keep it up

information on bulimia · 9 months ago

nice article! nice site. you're in my rss feed now ;-)
keep it up

Singapore Escorts · 9 months ago

Sorry is the hardest word to say but then if it is easier said, then its won't be happy problem.

Property Sale · 9 months ago

Nobody is perfect. Everybody makes mistake or fumble sometimes. Important thing is to go into damage control mode and make sure it does not happen again.

Property Sale · 9 months ago

Nobody is perfect. Everybody makes mistake or fumble sometimes. Important thing is to go into damage control mode and make sure it does not happen again.

Property Sale · 9 months ago

Nobody is perfect. Everybody makes mistake or fumble sometimes. Important thing is to go into damage control mode and make sure it does not happen again.

SEO · 9 months ago

Everything has some pros and cons and if people are finding any problem with Discus than it doesn’t sound new.. But I guess if they have apologized than nothing is more better than this.. I used it and find it awesome as it gives us a new and easy way to get connected with lots of people, make interaction with them and then easily post blogs in your related domain or interest..

Carole J Takeshita · 9 months ago

great article!, grats for u site :)

Patricia W Olson · 8 months ago

tu blog es excelente! te mando 454 felicitaciones!

Patricia W Olson · 8 months ago

tu blog es excelente! te mando 454 felicitaciones!

ezditto · 8 months ago

I'm glad that downtime dont' happen frequently

Duple Ang · 8 months ago

Hope that you all did manage this well!

replicaloh · 8 months ago

I think nobody will blame you all for the downtime with the bonus apology in return!

Jasmine Lim · 8 months ago

the bonus apology seems cool!

Annie · 8 months ago

We always have back up plans in case of power failures or things that might happen suddenly. I am wondering isn't there a back up plans for down server or some other issues to curb downtime issues? I am not trying to get Disqus responsible for anything but this is my thought for backups

Annie · 8 months ago

We always have back up plans in case of power failures or things that might happen suddenly. I am wondering isn't there a back up plans for down server or some other issues to curb downtime issues? I am not trying to get Disqus responsible for anything but this is my thought for backups

Property Singapore · 8 months ago

We always have back up plans in case of power failures or things that might happen suddenly. I am wondering isn't there a back up plans for down server or some other issues to curb downtime issues? I am not trying to get Disqus responsible for anything but this is my thought for backups

Ryan Low · 8 months ago

I am not caught in the down time but it seems to me that it is not an issue to most people here as from what I see from the comments. Disqus always have great supporters out there.

ryanlow · 8 months ago

I am not caught in the down time but it seems to me that it is not an issue to most people here as from what I see from the comments. Disqus always have great supporters out there.

jonaw · 8 months ago

Down time is quite serious setback to certain companies or users. As the time wasted are unpredictable. What Disqus could do is to compensate the users with more features and implementations. I believe all will fine if the down time is caused by better add-ons coming up.

Property Singapore · 8 months ago

We always have back up plans in case of power failures or things that might happen suddenly. I am wondering isn't there a back up plans for down server or some other issues to curb downtime issues? I am not trying to get Disqus responsible for anything but this is my thought for backups

ryanlow · 8 months ago

I am not caught in the down time but it seems to me that it is not an issue to most people here as from what I see from the comments. Disqus always have great supporters out there.

ozn · 6 months ago

How to use Turkish Disqus

ozn · 6 months ago

How to use Turkish Disqus

ozn · 6 months ago

How to use Turkish Disqus

Giannii · 6 months ago

Head to http://disqus.com/admin/settings/ and choose your Turkish
under Languages.

Giannii
DISQUS
Community Manager
help@disqus.com
http://twitter.com/giannii

Giannii · 6 months ago

Head to http://disqus.com/admin/settings/ and choose your Turkish
under Languages.

Giannii
DISQUS
Community Manager
giannii@disqus.com
http://twitter.com/giannii

ozn · 6 months ago

How to use Turkish Disqus

Giannii · 6 months ago

Head to http://disqus.com/admin/settings/ and choose your Turkish
under Languages.

Giannii
DISQUS
Community Manager
giannii@disqus.com
http://twitter.com/giannii

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The Disqus Blog: “It’s a good problem to have.”

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The Disqus Blog: &#8220;It&#8217;s a good problem to have.&#8221;

The Disqus Blog: “It’s a good problem to have.”