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“It’s a good problem to have.”

Started by Daniel Ha · 1 year ago

“…but not when you’re having it.”

We were offered this advice by many different people when discussing the scaling issues we may run into when creating such a distributed web application.

The idea is that it would be a good problem because it would surely indicate that we were popular, thriving, and thus successful. But it isn’t […] ... Continue reading »

55 comments

  • bijan

    1 year ago

    you guys are awesome. keep up the great work and great product.
  • Andy C

    1 year ago

    Glitches and growing pains will be inevitable. So what if my comments are unavailable for 30 mins. That's OK.

    The world won't stop spinning and I won't get innundated with email complaints. Although you might want to move Fred Wilson onto a dedicated server :-)

    At least, you come out with a prompt status update and an apology including the word 'Sorry' (in bold).

    Those guys from Twitter should take note.

    Onwards and upwards !
  • deepti_1580

    1 year ago

    Having problem is one aspect. The other aspect is acknowledging the problem and admitting it. All other problems just get washed off once solving the problem becomes your priority. Great going...We have the faith...Downtime is manageable; Reputation is not...You have managed your reputation...Downtime will automatically be managed. That's how the innovations about scalability and reliability will be taken care of.
  • Echo Root

    1 year ago

    Free stuff is good. I'm a dev, so I understand downtime, but apologies do mean a lot. So thanks :)
  • Thomas Pham

    1 year ago

    Sounds great guys, keep up the good work. No need for an apology, although the cool Disqus swag might not be too shabby =D
  • eecue

    1 year ago

    Thanks for the update and the swag. No big deal about the downtime.

    =]
  • daryn

    1 year ago

    Downtime is almost always harder on you than it is on your customers. Take it seriously, but don't take it too hard; hopefully you're learn something and improve from each one.

    It's going to happen again in some form or another; the best you can do is be prepared (backups, redundancy, etc..) and make sure you're always designing with reliability and scalability in mind.

    Keep up the good work!
  • howardlindzon

    1 year ago

    i just want shwag even ythough I am happy!
  • bijan

    1 year ago

    you guys are awesome. keep up the great work and great product.
  • eecue

    1 year ago

    Thanks for the update and the swag. No big deal about the downtime.

    =]
  • Jagermo

    1 year ago

    Yeah, Downtime is no real problem, if you inform the users and try to fix it as soon as possible.
  • howardlindzon

    1 year ago

    i just want shwag even ythough I am happy!
  • RacerRick

    1 year ago

    The one thing I've learned from several way-too-long downtime issues is to have a separately-hosted site for status updates. And make sure everyone knows that site.

    The first major downtime we had at my old old company, everything was hosted in the same facility, including email, and there was ZERO way to get the word out. Except to call people... which is what we had to do.

    I learned that as long as you're really good about communicating... then people give you a break.
  • Jagermo

    1 year ago

    Yeah, Downtime is no real problem, if you inform the users and try to fix it as soon as possible.
  • ontarioemperor

    1 year ago

    When a company runs into technical problems, there are the technical issues, and then there are the business issues. In two cases today (the other one being Aaron Forgue's GroupTweet issue), the principals took immediate and decisive action from both a technical and a business standpoint, letting their customers know that they had a problem, they were very sorry about the problem, and that they were going to make right with their customers.

    Andy is right; there's another problem-plagued company that should be taking note.

    I've written about this at http://mrontemp.blogspot.com/2008/04/theres-sup...
  • Thomas Pham

    1 year ago

    Sounds great guys, keep up the good work. No need for an apology, although the cool Disqus swag might not be too shabby =D
  • KristianHansen

    1 year ago

    What? No comments for 30 minutes. Its all good. Everything is recovered and these growing pains are good ones to have!

    Plus, who doesn't like free schwag?
  • karahann

    1 year ago

    Hi
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  • karahann

    1 year ago

    Hi
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  • vmarinelli

    1 year ago

    Aw, sorry I missed the swag offer earlier. I was, indeed, sad! But I know you're working on it and I appreciate your work.
  • Sachin

    1 year ago

    Hey, guys u are doing very good.........keep up the good work........
  • Sachin Sawant

    1 year ago

    Hey, guys u are doing very good.........keep up the good work........
  • Sachin

    1 year ago

    Hey, guys u are doing very good.........keep up the good work........
  • Search Engine Optimization

    6 months ago

    It is inevitable for popular service to be experiencing downtime, but not too frequently.
  • Search Engine Optimization

    6 months ago

    It is inevitable for popular service to be experiencing downtime, but not too frequently.
  • SEO

    6 months ago

    It is inevitable for popular service to be experiencing downtime, but not too frequently.
  • information on bulimia

    5 months ago

    nice article! nice site. you're in my rss feed now ;-)
    keep it up
  • information on bulimia

    5 months ago

    nice article! nice site. you're in my rss feed now ;-)
    keep it up
  • Singapore Escorts

    5 months ago

    Sorry is the hardest word to say but then if it is easier said, then its won't be happy problem.
  • Property Sale

    5 months ago

    Nobody is perfect. Everybody makes mistake or fumble sometimes. Important thing is to go into damage control mode and make sure it does not happen again.
  • Property Sale

    5 months ago

    Nobody is perfect. Everybody makes mistake or fumble sometimes. Important thing is to go into damage control mode and make sure it does not happen again.
  • Property Sale

    5 months ago

    Nobody is perfect. Everybody makes mistake or fumble sometimes. Important thing is to go into damage control mode and make sure it does not happen again.
  • SEO

    5 months ago

    Everything has some pros and cons and if people are finding any problem with Discus than it doesn’t sound new.. But I guess if they have apologized than nothing is more better than this.. I used it and find it awesome as it gives us a new and easy way to get connected with lots of people, make interaction with them and then easily post blogs in your related domain or interest..
  • Carole J Takeshita

    4 months ago

    great article!, grats for u site :)
  • Patricia W Olson

    4 months ago

    tu blog es excelente! te mando 454 felicitaciones!
  • Patricia W Olson

    4 months ago

    tu blog es excelente! te mando 454 felicitaciones!
  • ezditto

    4 months ago

    I'm glad that downtime dont' happen frequently
  • Duple Ang

    4 months ago

    Hope that you all did manage this well!
  • replicaloh

    4 months ago

    I think nobody will blame you all for the downtime with the bonus apology in return!
  • Jasmine Lim

    4 months ago

    the bonus apology seems cool!
  • Annie

    4 months ago

    We always have back up plans in case of power failures or things that might happen suddenly. I am wondering isn't there a back up plans for down server or some other issues to curb downtime issues? I am not trying to get Disqus responsible for anything but this is my thought for backups
  • Annie

    4 months ago

    We always have back up plans in case of power failures or things that might happen suddenly. I am wondering isn't there a back up plans for down server or some other issues to curb downtime issues? I am not trying to get Disqus responsible for anything but this is my thought for backups
  • Property Singapore

    4 months ago

    We always have back up plans in case of power failures or things that might happen suddenly. I am wondering isn't there a back up plans for down server or some other issues to curb downtime issues? I am not trying to get Disqus responsible for anything but this is my thought for backups
  • Ryan Low

    4 months ago

    I am not caught in the down time but it seems to me that it is not an issue to most people here as from what I see from the comments. Disqus always have great supporters out there.
  • ryanlow

    4 months ago

    I am not caught in the down time but it seems to me that it is not an issue to most people here as from what I see from the comments. Disqus always have great supporters out there.
  • jonaw

    4 months ago

    Down time is quite serious setback to certain companies or users. As the time wasted are unpredictable. What Disqus could do is to compensate the users with more features and implementations. I believe all will fine if the down time is caused by better add-ons coming up.
  • Property Singapore

    4 months ago

    We always have back up plans in case of power failures or things that might happen suddenly. I am wondering isn't there a back up plans for down server or some other issues to curb downtime issues? I am not trying to get Disqus responsible for anything but this is my thought for backups
  • ryanlow

    4 months ago

    I am not caught in the down time but it seems to me that it is not an issue to most people here as from what I see from the comments. Disqus always have great supporters out there.
  • ozn

    2 months ago

    How to use Turkish Disqus
  • ozn

    2 months ago

    How to use Turkish Disqus
  • ozn

    2 months ago

    How to use Turkish Disqus
  • Giannii

    2 months ago

    Head to http://disqus.com/admin/settings/ and choose your Turkish
    under Languages.

    Giannii
    DISQUS
    Community Manager
    help@disqus.com
    http://twitter.com/giannii
  • Giannii

    2 months ago

    Head to http://disqus.com/admin/settings/ and choose your Turkish
    under Languages.

    Giannii
    DISQUS
    Community Manager
    giannii@disqus.com
    http://twitter.com/giannii
  • ozn

    2 months ago

    How to use Turkish Disqus
  • Giannii

    2 months ago

    Head to http://disqus.com/admin/settings/ and choose your Turkish
    under Languages.

    Giannii
    DISQUS
    Community Manager
    giannii@disqus.com
    http://twitter.com/giannii

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